Refund policy

Thank you for shopping with ViroPaws.
Your privacy and satisfaction are our top priorities. If something isn’t right with your order, we’re here to help.

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Returns

You have 30 days from the date you receive your item to request a return.

To be eligible for a return:
 • The item must be unused
 • In the same condition as received
 • In its original packaging

Once your return request is approved, you will receive instructions on how and where to send your item.

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Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:
 • Your refund will be processed to your original payment method
 • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

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Shipping Costs
 • Original shipping costs are non-refundable
 • If a refund is approved, the return shipping cost will be deducted from your refund (unless the item is defective or incorrect)

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Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with:
 • Your order number
 • Clear photos or videos of the issue

We will resolve the issue as quickly as possible.

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Contact Us

If you have any questions about returns or refunds, please contact our support team:

📧 support@viropaws.com

We aim to respond within 24–48 hours.